FAQ
Find answers to our most frequently asked questions.
The Thank You Club
1. What is inside each Thank You Bag?
Each bag includes 9 practical travel essentials plus a $10 gift card (Starbucks or Amazon), packaged in a reusable mesh bag.
2. Who are the bags designed for?
They are made as appreciation gifts for flight attendants, but can also be given to pilots, gate agents, or anyone who provides great service while traveling.
3. Can I buy a single bag without a subscription?
Yes. You can choose a one-time purchase or join our monthly subscription for automatic deliveries.
4. Do you offer free shipping?
Yes, we offer free shipping within the United States. International shipping rates are calculated at checkout.
5. How does the subscription work?
You receive one Thank You Bag per month. You can pause, skip, or cancel anytime from your account.
6. Can I customize what goes in the bag?
At this time, customization isn’t available, but every bag is thoughtfully curated with high-quality, travel-friendly essentials.
7. When will my order ship?
Orders ship from Austin, Texas within 1–2 business days. U.S. delivery takes an additional 2–5 business days.
Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks,
Sofia R. New York, USA.