Refund policy

Return and Refund Policy

Effective Date: Octomber 2025
Contact: support@thethankyouclub.com

At The Thank You Club, we take pride in the quality of our products and the satisfaction of our customers. If you experience any issue with your order, we are here to assist you.

Returns

We accept returns of eligible products within 30 days of delivery. To initiate a return, please contact us at support@thethankyouclubcom.com with your order number and a description of the issue. Returns must be approved by our support team before being sent back.

Eligibility for Return

To qualify for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Items must be in the same condition in which they were received.

  • Proof of purchase is required.

For safety and hygiene reasons, we cannot accept returns of:

  • Opened or partially used gift bags

  • Perishable or personal care items included in the gift bags

  • Digital or physical gift cards

  • Limited-edition or promotional items marked as final sale

Refunds

Once a return is received and inspected, we will notify you of approval or rejection. If approved:

  • Refunds will be issued to the original method of payment

  • Please allow 5–7 business days for processing after approval

We reserve the right to refuse refunds for items that do not meet our return eligibility criteria.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at support@thethankyouclub.com. We will review the issue and provide a replacement or appropriate resolution.

Exchanges

We do not offer direct exchanges. A new order must be placed separately if you wish to purchase a different item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged, incorrect, or missing items). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Subscription Orders

Subscription orders may be canceled at any time prior to the next billing cycle. Refunds are not provided for subscription boxes that have already been shipped.